Effective Date: September 2026
At SophyFash Fingers, every order is processed with care to ensure that customers receive the product, colour and size selected during purchase.
OUR NO-REFUND POLICY
SophyFash Fingers does not offer refunds for change of mind, incorrect size selection by the customer, personal preference, or dissatisfaction where the product delivered corresponds with the customer’s confirmed order.
Once an order has been confirmed and payment has been received, customers should carefully review their order details before completing payment.
When a Refund Is Not Available
A refund will generally not be issued for:
- Change of mind after placing an order
- Choosing the wrong size
- Ordering the wrong product
- Deciding that the product is no longer required
- Colour preference where the item corresponds with the product displayed or ordered
- Minor variations in colour, texture or finishing resulting from photography, screens or handcrafted production
- Failure to collect an order
- Incorrect delivery information supplied by the customer
- Items that have been worn, washed, altered or damaged by the customer
Wrong Size Delivered
If SophyFash Fingers sends a size different from the size ordered, the customer may request a return and exchange.
The customer must notify SophyFash Fingers within seven (7) days of receiving the order.
Once the claim has been verified and approved, the customer will be required to return the affected item in accordance with our Return & Exchange Policy.
The correct size will then be sent to the customer within five (5) business days, subject to product availability.
No cash refund will be issued for an approved wrong-size delivery, except where a refund is required by applicable law.
Legal Rights
Our no-refund policy applies to voluntary refunds and change-of-mind requests. It does not exclude or restrict any consumer right or remedy that cannot legally be excluded under applicable Nigerian law.
Where applicable law provides a customer with a mandatory right to a refund, replacement, repair, correction or other remedy, SophyFash Fingers will comply with that legal requirement.
How to Contact Us
To report an eligible issue, contact SophyFash Fingers within the applicable seven (7) day period and provide:
- Your name
- Order number
- Date the order was received
- Product purchased
- Size ordered
- Size received
- A clear description of the issue
- Photographs where reasonably required
Failure to report an eligible wrong-size delivery within seven (7) days may result in the request being declined.
Policy Updates
SophyFash Fingers reserves the right to update this Refund Policy from time to time. The latest version published on this website will apply to future orders.
SophyFash Fingers
Luxury Unisex Fashion House
